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App Redesign for the First German Online Canteen
Smunch is a food/tech German startup with its headquarters in Berlin. The brand has an important mission: to provide tasty lunches to hungry employees - directly in their workplaces.
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ABOUT
Smunch is B2B business – a food/tech German startup with its headquarters in Berlin. The brand has an important mission: to provide tasty lunches to hungry employees - directly in their workplaces.
OBJECTIVE
The app was redesigned because Smunch wanted to create a user-centered digital product that could match their users’ needs and provide a great overall experience – from ordering the food to receiving it. Different issues, such as non-cohesive user flows and UI, lead to shortcomings and dissatisfaction with user expectations. Therefore, there were low conversion rates no matter how many new users came onboard monthly.
SOLUTION
With the understanding of the real user pain points and why the product was not functioning, we could recognize what we needed to fix and which features to focus on. We did a redesign of the current app with a focus on the mobile experience and with the main objective of improving the conversion rates and user experience.
OUTCOME
Only a month after the launch the mobile product achieved increase of 156% and more than doubled mobile sessions. There was increase of up to 2% of the conversion rates which directly impacted the early revenue. Among 173 users, 71% were rating the highest score for their app experience.
TOOLS
User research
Design sprints
UI/UX
Design system
Interaction design
INDUSTRY
Food/tech startup
Please find a detailed Case Study of the process behind the redesign in this article.
RESEARCH
Workshops: We ran stakeholder interviews and gathered all company departments in order to identify what problems they were facing as well as what should be improved.
Testing the old platform: There were also tests with the old platform and actual users. We equipped ourselves with extra food vouchers and a good mood as we went out to meet the real customers. We aimed to have user testing sessions with all types of user personas. We ran both live interview sessions with users and also sent out questionnaires. In order to identify the real user needs—what they liked and what they didn’t like—we carefully prepared the scenarios, questions, and hypothesizes that we needed to test and validate.
USER PERSONAS
DESIGN SPRINTS
We followed a weekly sprint schedule for five weeks until we were satisfied with the results and saw an overall refinement. As a result, there was an improvement in the way users were interacting with the product and the prototypes. During the user testing sessions, we were constantly reviewing our user goals. We also allowed the natural way the users were using the product to guide us. This phase helped considerably in building a new, logical, easy-to-use navigation system and sitemap.
Defining weekly goals and tasks
Invention of different solution ideas and sketches
Choose solutions to test and validate. Prototypes.
Finalizing prototypes, questions, scenarios + running tests among colleagues
Validate and test
WIREFRAMES & PROTOTYPES
During the first weeks and testing sessions, we already created some wireframes and lo-fi prototypes. However, these really needed to be polished and finalized. In order to set the stable base for the next phase, we completed all of the wireframes, new components, and elements for all devices with an explanation of how they worked.
POLISHING THE DESIGNS
As we wanted to have a really clear picture of how the new app should function, we designed new sitemaps for all devices and revisited the user flows. We then went through most of the user cases in order to improve them.
DESIGN SYSTEM
Keep it simple.
Simple was the main thing we wanted our design system to be. We started by sketching and laying down the first elements, components, modules, and styles. Now we had a simple design system with all the basic elements we needed to start designing the app screens. It later turned out that this method worked particularly well, as it helped us to maintain simplicity and consistency within the app.
SHAPE
INPUT FIELDS & HEADS UP MESSAGES
VISUAL IDENTITY ASSETS
Improved visual factors.
An example of this was adding more appealing, food-inspired color tones and creating a shades palette, which consisted of all of the main colors. Not only was the color improved, completely new graphic and motion elements were also designed. These consisted of system icons, illustrations, micro animations, and animations. All of these new assets were made in order to serve the app functions. For example, giving feedback to the user, improving accessibility, and creating enough contrast.
COLORS
ILLUSTRATIONS
ANIMATIONS & MICRO ANIMATIONS
New appealing login screen designs.
We completely updated the login screen design. We also updated the user flow for a user who forgets their password or who needs further help. From a UI perspective, we decided to create a welcoming animation, as the login screen is the first thing the user sees. We wanted to welcome them and also show the friendly character of the brand.
WHAT'S NEW?
New top and bottom navigations.
The app navigation system was improved, not only in its look but also in organizing the most useful information and making it more visible when needed. For example “ratings” or “filter” are very important tools. They appear on the bottom navigation of the dashboard, where the user can easily apply them.
VISUAL IDENTITY
Adding more visual character to the app through creating graphic elements, illustrations, patterns, micro animations, and using the new color palette.
We gave the Smunch app a unique character and brought it to life. The improved content and tone of voice also made a difference.
NEW DASHBOARD
All dashboard screens were also completely redesigned with a focus on mobile devices. The order process is particularly easy: The preferred dish is ordered with only one click; then the status of the dish card is changed to “ordered.”
Day filter feature: We added a calendar below the top navigation, which enables users to easily navigate through the available days for ordering. This new feature also makes it easier for users to make decisions by neatly organizing the interface. This allows it to be more readily understood by new users. There is also a new and improved quick view with detailed meal information for the users who need more information to make a choice.
MEASUREMENTS & OUTCOME
OTHER PROJECTS:
